At B4U Esports, we are committed to ensuring your complete satisfaction with every purchase. This policy outlines the terms and conditions governing returns, exchanges, and refunds for products purchased through our platform.

1. Physical Merchandise Returns

We accept returns of physical merchandise under the following conditions:

• The item must be returned within 14 calendar days from the date of delivery
• The product must be in its original condition, unused, and with all original packaging and tags intact
• The item must not show any signs of wear, damage, or alteration
• Proof of purchase (order number or receipt) must be provided

Note: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

2. Refund Policy

Approved refunds will be processed according to the following guidelines:

• Refunds will be issued to the original payment method used for purchase
• Processing time for refunds is typically 7-10 business days after we receive and inspect the returned item
• The time for the refund to appear in your account may vary depending on your financial institution
• Original shipping charges are non-refundable unless the return is due to our error

3. Non-Refundable Items

The following items and services are not eligible for return or refund:

• Digital products including game keys, downloadable content, in-game currency, or virtual items that have been redeemed or activated
• Customized, personalized, or made-to-order merchandise
• Items clearly marked as "final sale" or "non-refundable" at the time of purchase
• Event tickets or tournament entry fees after the event has occurred
• Services that have already been performed or partially performed

4. Defective or Damaged Items

If you receive a defective or damaged product:

• Contact us within 48 hours of delivery at [email protected]
• Provide photographic evidence of the damage or defect
• We will arrange for a replacement (subject to availability) or issue a full refund, including return shipping costs

5. Exchanges

We currently do not offer direct exchanges. If you need a different item, you must return the original purchase and place a new order.

6. Contact Information

For any questions regarding our Return and Refund Policy or to initiate a return, please contact our Customer Support team:

• Email: [email protected]
• Response Time: We aim to respond to all inquiries within 24-48 business hours

7. Policy Modifications

B4U Esports reserves the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any modified terms.